EDUCATION
MACM has partnered with Medical Interactive to provide free CME offerings to our insured physicians. Please log in to Members Only to access Medical Interactive.
MACM In-Services
MACM’s Risk Management Consultants provide in-services on a variety of topics to our insured physicians and clinic staff. If you are interested in any of the topics described below, please click here and complete a brief form to request this risk management service.
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Improving Clinic Documentation
Time varies based on selected content
Risk Management advice on correct documentation for all fields in the progress note as well as medications and documentation of clinic phone calls. We include great examples we have found that show the incorrect way to document, and we break down the errors with explanations. This education in-service can also be catered to your specific clinic needs.
Dealing with Violence and Difficult People in the Workplace
45 Minutes
If you think this is an issue that you will never have to address in your clinic, think again. We have learned that violence is much broader than just physical threats. Let us educate your clinic on signs to look for and steps to take. This is suitable for all staff.
Confidentiality in the Clinical Office Setting
45 Minutes
It may sound like common sense but when we share our real MACM confidentiality cases everyone is thankful for the refresher. This is suitable for all staff.
Recommendations for Withdrawal from Care of a Patient and the Withdrawal of Care Letter
45 Minutes
We understand that your most unsatisfied customer is your greatest source of learning. Through this in-service we review helpful tips and techniques to provide the best customer service experience. This is suitable for all staff.
Social Media and Other Technologies in the Workplace
45 Minutes
We review the benefits technology can have in your workplace and we also review the most up to date guidance for using various technologies. This is suitable for all staff.
Improving Clinic Office Systems
45 Minutes
Through this education in-service, we review ways you can improve your clinic office systems including: tracking and management of test results, no-show patients and referrals/consults to other providers. This is suitable for all staff.
Customer Service in Healthcare
45 Minutes
We understand that your most unsatisfied customer is your greatest source of learning. Through this in-service we review helpful tips and techniques to provide the best customer service experience. This is suitable for all staff.
Telemedicine
45 Minutes
When COVID-19 started, telemedicine took the healthcare world by storm. Through this in-service we offer guidelines for providing telemedicine including documentation of visits and consent agreement. This is suitable for all staff.
This is a list of our most requested in-services. Many clinics feel they could benefit from most of the topics listed. Your Risk Manager will work with you to create a schedule for presenting these in-services. If you have a specific need or concern in your clinic, we can create the content that you need. Combined, we have over 50 years of knowledge and experience on which we base these educational offerings. These are a great resource for your entire practice and all in-services are included as part of your provider’s liability coverage.