Philosophy of Risk Management
At Medical Assurance Company of Mississippi, we believe that protecting our insureds from litigation is just as important as the service we provide after a suit is filed. The primary focus of our physician insureds is the health and well-being of their patients, and we believe it is our responsibility to help them keep that focus, while working on issues and topics that affect the delivery of healthcare in Mississippi.
Complimentary Services
MACM Risk Management offers several complimentary services to our insureds. It is our hope that, by providing information on relevant topics, our insureds will be able to better cope with the ever-changing landscape of medicine. We believe that education is a major component in changing behaviors, whether it is formalized educational offerings or more informal interventions such as consultations, surveys, and providing helpful tools to better the delivery of healthcare.   Our consultants provide needed assistance in the areas of clinic and office risk management systems, medical records, compliance issues, and hospital practice as it relates to the insured’s liability.

1

Comprehensive

Survey

This survey is designed to evaluate the risk management systems and documentation within your practice and offer suggestions for improvement. We will interview key staff to discuss systems currently in place and evaluate documentation related to patient care and follow-up. A written report of concerns and recommendations will be provided to the clinic. We can also visit the clinic and present the results to the staff and physicians.

2

Focused

Survey

This survey process is focused on an area that is of concern to the clinic. Examples of these types of surveys include prescribing of controlled substances within the regulations; use of EMR; telephone documentation; proper and consistent use of informed consent forms; or the development of a new service. Call us and tell us about your concerns to see if we can tailor a survey to assist you.

3

Onsite

Consultations

If your practice is having a problem in a risk management area such as a disruptive staff member, management of difficult patients, poor use of the EMR, or future addition of services or procedures, call us and we can come to your office to evaluate the concerns and discuss risk management strategies to lessen your liability.

Educational

Programs

4

We can offer programs designed for administrative, clinical and physician members of your clinic. These presentations can be customized to fit your needs. See the list of presentation topics here or call us and give us a risk management topic for a presentation.

5

Phone &

Email Consultations

Our consultants are available either by phone or e-mail to answer those risk management questions that come up in your daily clinic practice. For example: When and how do you withdraw from care? How to handle a non-compliant patient? How to manage the misuse of social media?

Risk management practice
This illustration shows the mutually dependent parts of excellent risk management. Separately, each component is a significant aspect for good risk management. Working together – patient care, communication and documentation – form a risk management program that tracks systems and offers built-in safety checks. When these systems are followed by all members of the healthcare team, the result is safe patient care and complete risk management practices.

Patient Care

Clinically appropriate and safe patient care given by the appropriate provider based upon education, training, and experience.

Communication

Clear and appropriate verbal communication. This aspect of risk management can occur between the patient and the provider, or branch out to include the patient’s family, other providers, the clinic and hospital staff, and any other segment of the healthcare system.

Documentation

Complete and individualized documentation of every aspect of the care given to the patient. Documentation includes the rationale for care and conversations with the patient, the patient’s family, and other healthcare providers. It also must include educational information and instructions provided to the patient.

FAQ

If you would like to talk with a Risk Management Consultant, please fill out the form below and we will contact you.

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404 West Parkway Place, Ridgeland, MS 39157

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